If your order was placed within 24 hours, you may be eligible for a refund. Otherwise, orders that have been placed & shipped generally cannot be refunded. 

There are no guarantees for refunds and decisions will be made on a case by case basis. To receive a refund, please email us at help@figz.gg with your inquiry.

Returning orders are always evaluated on a case by case basis. Depending on your circumstances, you may or may not be eligible for item returns. If you would like to inquire about returning your purchase, please contact help@figz.gg.

Figures:

We take the upmost pride in our product quality, It's why we've invested tonnes of money, time & resources into utilizing industrial grade equipment to produce some of the highest quality products on the market, all at an awesome price.

For our Auto Turret, it is made out of Vinyl / PVC (Polyvinyl chloride). It's one of the worlds most commonly used plastics, and there are very good reasons for that.

Our figures contain the following qualities;

-Very high tensile strength, resulting in high durability.

-Heat resistant up to 50-60 degrees Celsius (We do not recommend testing this).

-Hygienic.

-Very easy to clean.

-Long lasting.

-Affordable.

-Smooth surfaces.

-Overall higher quality than any available 3D printing resins.

Plushies:

For our plushies, we work with the most professional plushie makers in the industry, giving them a boost in quality, reliability, affordability & comfort compared to any DIY project.

Our plushies are made of soft, ultra smooth PP cotton, allowing for maximum comfort, longevity and durability.

Our plushies are;

-Long Lasting.

-Comfortable.

-Contain anti-fading properties.

-Have stain resistant properties.

-Moisture-wicking.

-Easy to wash.

15-25 days:
CA, US, AU, NZ.
10-20 days:
Europe.
5-15 days:
South East Asia.

Please note:

• For all countries & regions which are not listed above shipping times may vary & in most cases will be longer. 
• Shipping times are representative of the item in transit, not from when the order is placed. 
• Times listed are general estimates, not dates and not guaranteed. 
  

To track your item, find the tracking number emailed to you after purchasing (This may take up to 24 hours) and insert here

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Download our Terms of Service PDF here

Fares, Duties & Taxes. 

FIGZ GG is not responsible for any external taxes, fares or duties imposed by your local shipping carrier.

UK & EU residents may be subject to all of the above. For US residents, please be familiar with your local state & city external shipping fees before ordering.

MISC

Natural disasters, war, or other worldly events may interfere with your order. If this is to happen, FIGZ GG is not liable or responsible for delays, cancellations, or a lost package.  

No, FIGZ is neither affiliated, licensed or endorsed by Facepunch Studios.

However, we'd like to be! For any inquiries, please contact us at help@figz.gg.